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Customer project · Durham Region

Stuck casement window repair in Durham Region

Stuck casement window repair in Durham Region. Explore the customer's job photos and their own account of the work.

4.9 out of 5 on Google · 180 reviews. Rating snapshot as of 2026-09-27.

Rahma Ahmed

Posted onGoogle
“I am beyond grateful to the team at 24/7 Door and Window repair. My partner and I called them on Friday evening, frustrated as our casement window got stuck and the crank handle would NOT budge, leaving us unable to close our windows. I called 24/7 Door and Window repair upset and confused, and they were so supportive and kind. We had a window technician come to our place super quick (and we live in Durham region)! Our technician Alex was AMAZING. He was super efficient, knowledgeable, and generous. He came to our place, assessed the situation, and gave us a fair quote. We went ahead and booked his service — he fixed both our stuck casement windows within 20 minutes and even lubricated two other windows for free! Alex, we appreciate you so much!!!!”

Samara Gollant

Posted onGoogle
“My experience was great, the company was super quick in coming to help with our broken basement window- it happened in the evening. Our technician Ben was very friendly, helpful and knowledgeable and did a great job! The company and technician were both easy to communicate with also. I highly recomend! Repair wait time 0–1 hr”

Andrea T

Posted onGoogle
“The smallest window in the house (basement) had a crack from one corner to another. Company sent a technician the next day and glass was replaced within a few days. Max is the best - polite, professional, and dedicated to provide an excellent service. Everything went smoothly and I am happy with this company and experience.”

Mark Palmer

Posted onGoogle
“I’m the owner of a general contracting company. My clients needed a crank replacement for their large kitchen window. I must say I am quite impressed with the front office and the quick/efficient correspondence. I spoke with both Carol and Mary who made me feel confident that the scope of the job was understood. Scheduling was straightforward and simple. My technician Tal was polite, knowledgeable and completed the repair a lot faster than I expected. Honestly, 10/10 experience. I would recommend to any fellow general contractor or homeowner. (Photos show before and after)”

Photograph shared by Rahma Ahmed for this job. See all original photos and the customer's account below.

Customer job photos

A closer look at the job.

Original photographs shared with this customer's review. These are job photos, not a confirmed before-and-after sequence.

Customer photo shared with a five-star review by Rahma AhmedCustomer photo 1
Customer photo shared with a five-star review by Rahma Ahmed
Customer-submitted job photo 2 shared with a five-star review by Rahma AhmedCustomer photo 2
Customer-submitted job photo 2 shared with a five-star review by Rahma Ahmed

Customer review

Rahma Ahmed

Durham Region, GTA

Originally posted on Google
“I am beyond grateful to the team at 24/7 Door and Window repair. My partner and I called them on Friday evening, frustrated as our casement window got stuck and the crank handle would NOT budge, leaving us unable to close our windows. I called 24/7 Door and Window repair upset and confused, and they were so supportive and kind. We had a window technician come to our place super quick (and we live in Durham region)! Our technician Alex was AMAZING. He was super efficient, knowledgeable, and generous. He came to our place, assessed the situation, and gave us a fair quote. We went ahead and booked his service — he fixed both our stuck casement windows within 20 minutes and even lubricated two other windows for free! Alex, we appreciate you so much!!!!”

Customer photo reviews

More customer experiences

Reviews for this type of service appear first, followed by more customer feedback. Each review belongs to its own job; the full account of this project is above.

4.9

180 customer ratings

R

Rahma Ahmed

Originally posted on Google
“I am beyond grateful to the team at 24/7 Door and Window repair. My partner and I called them on Friday evening, frustrated as our casement window got stuck and the crank handle would NOT budge, leaving us unable to close our windows. I called 24/7 Door and Window repair upset and confused, and they were so supportive and kind. We had a window technician come to our place super quick (and we live in Durham region)! Our technician Alex was AMAZING. He was super efficient, knowledgeable, and generous. He came to our place, assessed the situation, and gave us a fair quote. We went ahead and booked his service — he fixed both our stuck casement windows within 20 minutes and even lubricated two other windows for free! Alex, we appreciate you so much!!!!”
S

Samara Gollant

Originally posted on Google
“My experience was great, the company was super quick in coming to help with our broken basement window- it happened in the evening. Our technician Ben was very friendly, helpful and knowledgeable and did a great job! The company and technician were both easy to communicate with also. I highly recomend! Repair wait time 0–1 hr”
A

Andrea T

Originally posted on Google
“The smallest window in the house (basement) had a crack from one corner to another. Company sent a technician the next day and glass was replaced within a few days. Max is the best - polite, professional, and dedicated to provide an excellent service. Everything went smoothly and I am happy with this company and experience.”
M

Mark Palmer

Originally posted on Google
“I’m the owner of a general contracting company. My clients needed a crank replacement for their large kitchen window. I must say I am quite impressed with the front office and the quick/efficient correspondence. I spoke with both Carol and Mary who made me feel confident that the scope of the job was understood. Scheduling was straightforward and simple. My technician Tal was polite, knowledgeable and completed the repair a lot faster than I expected. Honestly, 10/10 experience. I would recommend to any fellow general contractor or homeowner. (Photos show before and after)”

Open a review to read the full story and view every photo.

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Commercial locations we have serviced

  • Tim Hortons
  • BMO
  • Chevrolet
  • Toronto Pearson
  • Courtyard by Marriott
  • Whole Foods Market
  • Wendy's
  • Popeyes
  • RioCan
  • Mastermind Toys
  • VCA Canada
  • INS Market
  • Lemon & Lavender
  • Lucie
  • Academy of Music
  • Sheppard Centre Dental
  • Reconnect Health Services
  • Gelgoot & Partners LLP
  • AIM Recycling Newmarket
  • Beach United Church
  • Print Xperts
  • The Black Canary Espresso Bar
  • HEAL
  • City Pizza

Work at these locations includes jobs through facilities contractors. Logos belong to their owners; no affiliation, sponsorship or endorsement is implied.

Your project

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Before and after · Original job photographs

Related jobs: before and after

These are separate jobs, not additional photos of the project above. Each pair shows the same opening before and after its own repair or replacement, with the work and photo source identified.

More before and after

Real work · In motion

Related work in action

Real clips of exterior frame sealing and entrance-frame preparation on other jobs. They show individual tasks, not footage of this customer's project or a complete window replacement.

Short clips. No sound. Motion is paused.

Exterior frame sealing

A close-up of sealant being applied along the joint between an exterior frame and brickwork.

Caulking and sealing →

Entrance frame preparation

Damaged material being removed around the base of an entrance-door frame as part of the on-site work.

Door and frame repair →

How it works

From your call to the completed job

  1. Tell us what you need

    Call or send the details. Photos are helpful, but optional.

  2. Approve your quote

    We assess the job on site. You approve the price before paid work starts.

  3. Repair or replace

    We secure unsafe openings and arrange the agreed repair or installation.

  4. Get it in writing

    An itemised invoice and a one-year warranty on labour and materials.

Why choose us?

Thousands of jobs completed. Residential and commercial expertise. Insured, WSIB covered and ready to help 24/7.

Get to know us
Residential patio-door opening temporarily secured with wood panels after damage
Customer-authorized photograph of a damaged opening made safe before permanent repair.

Insurance claims

Help with your insurance claim, every step of the way.

We guide you through the claim and reimbursement process after a break-in or property damage, at no extra charge.

  • An official damage and repair report

  • Photos and itemised costs to support your claim

  • Help with your insurer's questions at every stage

Coverage and reimbursement depend on your policy and your insurer's approval.

How we help with your claim

Service areas

The GTA, Hamilton and Barrie.

Residential and commercial service across Toronto, Peel, York, Durham and Halton, plus Hamilton, Barrie and nearby communities.

All 42 service areas
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FAQ

Frequently asked questions

All questions
Can you come out tonight for a broken window?

Yes. Call day or night for immediate emergency dispatch. We assess the damaged opening, remove hazardous glass and arrange appropriate temporary securing. Permanent replacement follows once the glass is measured and ready. We explain any access restrictions and the expected timing on site.

Is it cheaper to repair a window or replace it?

A hardware or glass-unit repair can cost less than a complete replacement when the frame is sound and suitable parts are available. We inspect the window and quote the practical options before you decide. Frame damage or several failed components may make replacement a better choice.

My windows are fogged between the panes. What is that?

Moisture trapped between sealed panes can indicate a failed glass unit. We check whether the moisture is between the panes or on an accessible surface, then assess the glass, sash and frame. A replacement sealed unit may be all that is needed when the surrounding window is sound.

Related services

The right repair for this type of opening

See the diagnostic details, common causes and repair process for the services used on jobs like this one.

FAQ

Frequently asked questions

Which photographs belong to this project?

The project gallery and customer review near the top of this page describe this job. The gallery contains customer job photographs, not a confirmed before-and-after sequence. The later comparison pairs, review carousel and video clips include separate jobs, identified in their captions.

Can you assess similar work at my property?

Every job is different. We usually arrange a free on-site estimate so we can inspect the door, window or glass, check measurements and assess the work required. Photos help us prepare, but an accurate quote usually needs an on-site inspection. You approve the scope and price before any paid work begins.

How quickly can I get help?

We are available 24/7 and can dispatch a technician immediately for an emergency. For less urgent repairs, we can usually arrange a technician the same day. We confirm the estimated arrival time when you call. If all representatives are busy, leave your number or send a text and we will call you back promptly.

Have a similar door, window or glass problem?

Call (647) 643-5837 to discuss repairs, replacements or installations. We will help you arrange the right assessment for your property.