Frequently asked questions

We are available 24/7 and can dispatch a technician immediately for an emergency. For less urgent repairs, we can usually arrange a technician the same day. We confirm the estimated arrival time when you call. If all representatives are busy, leave your number or send a text and we will call you back promptly.

On-site estimate visits are free for most jobs. We confirm whether your visit is free or chargeable before booking.

Every job is different. We usually arrange a free on-site estimate so we can inspect the door, window or glass, check measurements and assess the work required. Photos help us prepare, but an accurate quote usually needs an on-site inspection. You approve the scope and price before any paid work begins.

Repair comes first when the frame, slab or operating system can be made reliable. Replacement is recommended when the structure has failed, compatible parts no longer exist or repairing would only postpone the same failure. The service pages explain that decision for each type of opening.

Door N Window provides a 1-year warranty on labour and materials. The scope is provided in writing with the job documentation.

The regular service area covers Toronto and the Greater Toronto Area, Hamilton and Barrie. The service-area directory lists every municipality currently included.

We are available 24/7 and can dispatch immediately for a door that will not close or lock securely. For less urgent repairs, we can usually arrange a same-day appointment. Call and tell us what the door is doing so we can confirm the estimated arrival time.

We repair first. Sticking, dragging, drafty and non-latching doors are usually a hinge, strike, sweep or frame issue that costs far less to correct than a new door. We recommend replacement only when the slab is delaminating, the frame is rotted through, or the damage is beyond what a reinforcement plate and refinishing can hold.

The vast majority are fixed. Rollers, tracks, interlocks, weatherstripping, locks and even the glass unit are all replaceable while the frame stays in the wall. Replacement makes sense when the frame itself is corroded, racked out of square, or damaged past straightening after a forced entry.

Call for immediate emergency dispatch if the opening is exposed. The technician assesses the damage and the safest temporary securing option on site. Replacement glass is measured and specified for your door; if it needs to be made to order, installation follows when it is ready. We explain the temporary protection and expected replacement timing after the assessment.

In most cases, yes. If the new cylinders take the same keyway as your current lock, we key them to your existing key so nothing on your keyring changes. Where the keyways are not compatible, we key the new locks alike to each other and cut you a single key that opens all of them.

Some hardware work can be done during opening hours if a safe work area and customer access can be maintained. Glass replacement may need a larger exclusion area or an appointment before opening or after closing. Tell us your trading hours and access requirements; we will assess the job and agree on the visit plan and expected disruption.

Mostly through paperwork and timing. Centre management typically requires a contractor sign-in, an approved after-hours window, a loading dock slot and occasionally an escort, and we arrange all of that ahead of the visit. Give us the centre name and unit number when you book, so none of it surfaces at the service entrance at six in the morning.

Usually, and it is worth doing before someone complains formally. Opening force on a manual door is set by closer spring power and by how square the door hangs, and both drift over time. Where the door cannot be brought down to a reasonable force, a low-energy power operator with a push plate is the practical answer, and we can quote one.

Yes, and it is how most portfolios need it. We can bill per site, per building or per unit, and carry your work order or purchase order reference on every line so it reconciles against your system without anyone rekeying it. Consolidated billing to head office is equally fine if that is what your accounting prefers.

We coordinate with your office, superintendent or residents as agreed. Before the visit, we confirm the appointment window and access arrangements. Your management team remains responsible for any required entry notices and permissions.